African Bank is an inconvenience1

I took a loan from African on the 19th of Dec 2022. The 1st instalment was due on the 31st of Jan 2023 on payday. Instead, they debited money on the 15th of Jan. I called them and asked why they did that, they apologised and reversed the money and supposedly corrected the date for instalment. On the 31st they successfully debited my account, again on the 28th of Feb. The problem is that in all the ITC institutions I have arrears now, while I did not miss any payment. I reported this to African Bank on the 6th of March, they undertook to resolve it within 7 days. The 7th day was on the 12 of March. I have been calling them everyday, they keep saying my complaint is still pending or promising to escalate it. This is truly an inconvenience on me because I am trying to build a credit score. How am I suppose to do that while I have arrears, even when I did not miss payments. The credit beuraux cannot assist me without a statement from the Bank saying I don't have arrears. This is such an inconvenience on me.