African Bank is an expert in Bad service

If it was possible i would have given a zero score for African Bank on this, I went to African Bank Mall of the North on Friday 24 January 2025 for a banking transaction which needed to be fulfilled by another department based in Head office but till today i am not getting the help i need. It started with horrible delays in emailing the documents to the relevant department by the Mall of the North branch without even communicating with me until i phoned them late on Monday 27 January 2025 and now the head office department is perfecting the bad service by more delays and when i phone the number i can't even get through to them. Can someone save the situation and assist because i don't understand what is going on here; they are blaming each other, the branch say it's head office and the head office say it is the branch whereas at the end of the day it is African Bank. Imagine being told that the process that was followed was not supposed to have been followed for that type of an account. This is not acceptable. Now everyone seems to be in hiding. I need assistance and i seem to be hitting a dead end with this bank. It seems like clients of African Bank are taken for granted and being given apologies and excuses when all they need is an excellent banking service. I'm writing this review as a last resort; maybe that's the only way African Bank can only help.