African bank is a ****

Am still waiting on resolution, I wascrectreched avatar ago,sent documentation for my retrechment and to date I still pay for the account even after I submitted for credit life,I logged a complaint and I received an SMS stating that the complaint was closed as they did not receive the documents, perhaps send me the address then I can hand deliver them,African bank will never change for anything better,interest rates are ridiculous, customer service is poor and nothing to he right,this bank is a **** i tell you.