African bank is a joke

I app**** for a loan on 11.02.2021, the sales person said that I have been approved. They called me again on 12.01.2021 and "completed" my application and said that the loan was approved and that I would receive my loan in 24 hours. This morning (13.01.2021) at 11h00 I was called again to complete my application, I signed a debit order (voice) for the repayment. I even went into the branch to update my contact details as my telephone number did not correspond with what they had on the system. The lady I spoke to last said that I would get the money in 24 - 48 hours. At 14h00 I open African bank website, sign in just to see that my application had been rejected! How can they do this to people? People make loans because they need assistance, the rejection letter states that "if my circumstances change they will gladly review my application". SWAK!!!