African Bank is a horrible bank!

I app**** for a credit card with african bank on wednesday the 9th, they instructed me to send all of my documents, friday they called me to do a contract as they stated that I have been approved. Monday I collected my card from the branch. I tried logging in on the app on m phone and it said application pending but they did a contract with me. They set a debit order from my absa acc for more than R 600. When I called them on tuesday explaining the card is not active neither does the app work they said the application is pending? after they set up a debit on my acc and gave me a card? what the actual f? I asked the sales lady why they never informed me of this and why do they work backwards and she dropped my call? African bank you are useless and I would like to cancel the whole process with you as I will not start something like this!!!!