AFRICAN BANK IS A *****ED SERVICE

If I could give them a zero rating I would, they double debited my account putting me in the red with almost R1500 out of my budget, they debited me on the 19th then again on the 20th, I called both call Centre numbers listed on the internet, it rings a few times then drops, I then had to use my own funds again to go to a branch, got there was told I need bank statements to prove my double debit, had to go all the way to get bank statements, THE DOUBLE DEBIT IS CLEAR ON THE BANK STATEMENTS IN ADDITION TO ME SEEING THAT MY MONEY WAS CLEARLY Less IN THE EXACT AMOUNT THAT WAS DOUBLE DEBITED. I took the banks statements back to the branch, the people who assisted me advised the request for refund was logged, and I went home, ALL THIS AIRTIME, PETROL EFFORT AND TIME WASTED FOR THEM TO SEND ME A MESSAGE SAYING MY REQUEST COULD NOT BE MET DUE TO REFUND BANK CHARGES NOT MET, WHATEVER THAT IS SUPPOSED TO MEAN, AS MY BANK STATEMENTS CLEARLY REFLECTS THAT THEY DOUBLE DEBITED ME, TRIED CALLING THE CONTACT CENTRE AGAIN IT RINGS A FEW TIMES THEN DROPS, I WANT MY MONEY BACK AS IT WAS CLEARLY A DOUBLE DEBIT AND IS PROVEN ON THE BANK STATEMENT WHICH I PROVIDED AS PER REQUEST, WHAT POOR SERVICE!!!!