African Bank is a **** and they have no shame

It has been solid 3 weeks, of calling African bank, e-mailing, lodging complaints and to no avail. What is also interesting is that I wrote a complaint about it here on Hello Peter and they still don’t care. What has the world become if a bank has to investigate an electricity purchase that they can clearly see on the transaction history and they can see that no token was received for an entire month? I’m definitely changing banks, I am completely disappointed in African bank and at this point it’s about the principle. And the shocking realization that all the people that can apparently fix my issue, I cannot directly talk to and all those can’t must keep escalating and apologizing for something they have no control over. One consultant said I should write to the Ombudsman and I was shocked was she so used to seeing people with this kind of problem not being helped that she was tired and wanted me to try anything to hold the bank accountable? Or was it that in her mind she knew the ombudsman would take forever and Atleast at that point I wouldn’t have to be their problem! TSK