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Nomfanelo N
1 reviews | Active since Jul 2025
15 Jul 2025, 10:44
African Bank is a **** and have poor service
Since from the 30 June 2025 till to date as I write this complaint on the 15 July 2025 African bank is not realising my debit orders money, they keep on saying that they had a technical issue but they are not resolving it.
I have been calling African Bank, going to the branch in the mall of Africa but I am not getting help and still the money is with African bank.
My car is not paid and other things and African bank is not assisting me and I trusted them with my salary but they are failing me.
Hello Peter please assist with this matter
Helpful (0)
Replies (20)0
Replies (20)
African Bank's replyOfficial
15 Jul 2025, 11:51Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply15 Jul 2025, 11:51
Official
Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
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Nomfanelo N's updateReviewer Update
15 Jul 2025, 11:55I have rep****, waiting for your call
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Nomfanelo N's update15 Jul 2025, 11:55
Reviewer Update
I have rep****, waiting for your call
African Bank's replyOfficial
15 Jul 2025, 12:10Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jul 2025, 12:10
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
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Nomfanelo N's updateReviewer Update
15 Jul 2025, 12:19But I have been going to Mall of Africa branch and they said it will be resolved with 2 days because the consultant from Mall of Africa sent an email to Forensic i was there when they promised it going to be resolved and I have been calling non stop and the agents keep on saying they are escalating it. Today it the 7 day but I have not been contacted. I want this resolved ASAP so I can leave this bank in peace
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Nomfanelo N's update15 Jul 2025, 12:19
Reviewer Update
But I have been going to Mall of Africa branch and they said it will be resolved with 2 days because the consultant from Mall of Africa sent an email to Forensic i was there when they promised it going to be resolved and I have been calling non stop and the agents keep on saying they are escalating it. Today it the 7 day but I have not been contacted. I want this resolved ASAP so I can leave this bank in peace
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Nomfanelo N's updateReviewer Update
15 Jul 2025, 12:22I have been calling non stop and I get the same response that the urgent will contact me but no-one contacts me. I am still waiting even yesterday I was at the branch and I could not get help and my debit orders are still not reflecting to the respective institutions
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Nomfanelo N's update15 Jul 2025, 12:22
Reviewer Update
I have been calling non stop and I get the same response that the urgent will contact me but no-one contacts me. I am still waiting even yesterday I was at the branch and I could not get help and my debit orders are still not reflecting to the respective institutions
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Nomfanelo N's updateReviewer Update
15 Jul 2025, 12:25I can see with my credit card because the money is still not on yet. It has been 15 days and this issue is not resolved
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Nomfanelo N's update15 Jul 2025, 12:25
Reviewer Update
I can see with my credit card because the money is still not on yet. It has been 15 days and this issue is not resolved
African Bank's replyOfficial
15 Jul 2025, 14:48We've got this. Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
African Bank's reply15 Jul 2025, 14:48
Official
We've got this. Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
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Nomfanelo N's updateReviewer Update
15 Jul 2025, 14:52I got an sms now saying the issue has been resolved but I have not received any call and the money is still not reflecting and no-one has called me I am still waiting but I am getting an sms that is lying.African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***. This is the sms I got and it lying because nothing has been resolved
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Nomfanelo N's update15 Jul 2025, 14:52
Reviewer Update
I got an sms now saying the issue has been resolved but I have not received any call and the money is still not reflecting and no-one has called me I am still waiting but I am getting an sms that is lying.African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***. This is the sms I got and it lying because nothing has been resolved
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Nomfanelo N's updateReviewer Update
15 Jul 2025, 16:29I am still waiting for help or a call or anything I am not getting.
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Nomfanelo N's update15 Jul 2025, 16:29
Reviewer Update
I am still waiting for help or a call or anything I am not getting.
African Bank's replyOfficial
15 Jul 2025, 17:19Hi Nomfanelo, the SMS you have received with ref *** is for Hello Peter acknowledgement. Once query escalated to the relevant department we close it. Your concern is now with our specialist complaints team for the attention it deserves. They'll be in touch as soon as there's an update.
African Bank's reply15 Jul 2025, 17:19
Official
Hi Nomfanelo, the SMS you have received with ref *** is for Hello Peter acknowledgement. Once query escalated to the relevant department we close it. Your concern is now with our specialist complaints team for the attention it deserves. They'll be in touch as soon as there's an update.
African Bank's replyOfficial
15 Jul 2025, 17:20Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jul 2025, 17:20
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
15 Jul 2025, 17:20Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jul 2025, 17:20
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
15 Jul 2025, 17:20Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jul 2025, 17:20
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
15 Jul 2025, 17:20Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jul 2025, 17:20
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
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Nomfanelo N's updateReviewer Update
16 Jul 2025, 10:06Hi African Bank i am still waiting my issue has not been resolved yet. The money is till not reflecting to the respective institution till to date and you promised to fix it but it still not fixed.
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Nomfanelo N's update16 Jul 2025, 10:06
Reviewer Update
Hi African Bank i am still waiting my issue has not been resolved yet. The money is till not reflecting to the respective institution till to date and you promised to fix it but it still not fixed.
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Nomfanelo N's updateReviewer Update
16 Jul 2025, 11:37I am still waiting, this is really unfair.
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Nomfanelo N's update16 Jul 2025, 11:37
Reviewer Update
I am still waiting, this is really unfair.
African Bank's replyOfficial
16 Jul 2025, 14:36Hi Nomfanelo, we regret the delay. Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update. We appreciate your patient.
African Bank's reply16 Jul 2025, 14:36
Official
Hi Nomfanelo, we regret the delay. Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update. We appreciate your patient.
African Bank's replyOfficial
16 Jul 2025, 14:36Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply16 Jul 2025, 14:36
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
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Nomfanelo N's updateReviewer Update
17 Jul 2025, 09:35Hi am still waiting my issue has not been resolved and today i was calling customer service they are saying it still pending even to date
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Nomfanelo N's update17 Jul 2025, 09:35
Reviewer Update
Hi am still waiting my issue has not been resolved and today i was calling customer service they are saying it still pending even to date
African Bank's replyOfficial
17 Jul 2025, 15:37Hi Nomfanelo, the matter is still under investigation. We understand the frustration the delay caused and we apologize for the inconvenient. The complaint agent will contact you as soon as the investigation is complete.
African Bank's reply17 Jul 2025, 15:37
Official
Hi Nomfanelo, the matter is still under investigation. We understand the frustration the delay caused and we apologize for the inconvenient. The complaint agent will contact you as soon as the investigation is complete.