African Bank Investment ********

My mom had an investment with AfricanBank and it matured on the 9th of November 2022 and it was on "hold" even after maturity. She has been requesting access until todate (3 December 2022). It is now on her “MyWorld” account but still put on "hold. She went to the Kolonade bank branch numerous times and wasn’t assisted with no one getting back to her including the bank supervisor Rony Mathole. She has been receiving the runaround with no help. She has also contacted the head office with no luck. This is the call reference number she got when she contacted customer service: ***. In addition, she went to the Menlyn branch, and the consultants assisted by locking another request and she received a reference number. Furthermore, the response was that branches only contact the Headoffice/respective sections via emails. This is the worst and horrible service ever experienced from a bank. One wonders why is AfricanBank still allowed to accept deposits from the public whilst it is unable to payout maturing investments.