AFRICAN BANK INSURANCE LIE, REFUSE TO PAY

After several attempts to apply for my credit insurance to cover my installments when I lost my job. I have sent to them documents many times. Since February, my insurance has not responded. My debt is still accumulating interest and arrears amount. This bank is very disappointing, this is not the first bad experience with them. Their customers are taken very lightly. I am very furious about this, and I will have to take it up with the ombudsman now. I mean 4 months down the line they still have not responded to me, and have not paid. I advise people not to consider this bank, if they know what's good for them.