African Bank Insurance is a *******!!!!

I'm writing this complaint on behalf of my husband Arthur Teixeira...Account Number ***E001.He was retrenched in December 2014 due to the company closing down. He went to the Bluff African Bank branch to inform them of the situation and he was advised to fill out a form and submit a letter from company confirming his retrenchment ,which he did .He was then advised that for the month of January 2015 he would need to make his monthly instalment because the claim his with the insurance department. He did this thinking that it would be sorted out the following month. He then gets a phone call in February advising him is account is in arrears due to non-payment . He then Calls the insurance department to find out why the issue has not being resolved only to find out that they have received his claim as well document. He then sends it off again from the Bluff Branch to them , they confirm its being received and they will sort this out .Again he had to make a payment to rectify the account .After 2 months we get a letter stating that due to insufficient information they are not accepting this claim .He then calls the Insurance department once again and was advised that he now has t