AFRICAN BANK INSURANCE CLAIM DISASTER

I have blue card credit with African bank and I was short staffed from my company, I couldn't commit with my payments I was advise by one of they consult(Salamina) to email documents from my company and bank statements to claim for an insurance. I've been waiting for feedback ever since July. I've been getting calls from they consultants stating I'm in arrears. How can I be in arrears when I've claimed for an insurance? I was then told it takes 1month on they system for my documents to reflect. It's been 2months I've sent those documents. On the 13-08-2020 got a visit from one of they consultants (Mariets) who came my work to arrangement a payment with me I explained to her that I can't make any arrangements as I've app**** for an insurance claim. She then ask I forward my documents to her... I called her on the 17-08-2020 for a follow up as I'm getting frustrated with this collection calls and she said she hasn't e-mailed the documents and will do so sometime this week... Like really !!... Now I've been handed over I've been with this bank for 6+ and always up to date with my payments... I am frustrated with African and they incompetency. They are not helpful at all. They claims department is slower then a tortoise.

Month end of June they debited R150 for what? I NEVER MADE ANY ARRANGEMENTS FOR THAT DEBIT ORDER!!

I've been calling through they claims department and still no help. Non of the consultants who call for payment are escalating my query to the relevant department or person.

African bank does care about they clientele at all!