AFRICAN BANK Inefficiencies!!! :(

To whom it May concern<br> <br> I have been very patient with African bank and their inefficiencies. So in May 2015 i called their collections office as they sent me an sms that they will be deducting R21.03 from my bank account, so surprised i contacted them and requested my settlement amount they advised me that it was R 1500 at that point i then requested that they deduct R 750 for 2 consecutive months. At that point the call center agent agreed and wrote it on the system. However since nothing happened and when i requested that they provide me with banking details so i can EFT the money they informed me that the are unable to and reassured me that this would be rectified. Months went by and at the end of August the deducted another R 21.00 and R 1,300 and this morning i got another sms notifying that my account is in arrears and that there is an amount of R 750.00 owing, which was a surprise to me as my outstanding amount was R 1500 so i contacted them again and they advised me that my account is in arrears and they forward my complaint to management. I declined this offer as this is the 3rd time with no resolution. I am now forwarding this issue to the OMBUDSMAN!!!