African Bank incompetence is causing me big problems

I am appalled at the service at African Bank and how they are *********** to give a proper specific answer to my request. I had a loan account that was in arrears due to me paying a little less than the normal instalment for a few months due to some financial problems on my side.

I then paid in full all the arrears amount as stated by the call centre operator when I called to ask for a full amount, and then asked them to update my records and my ITC profile. The African bank consultant gave me the wrong amount and a few days later when I called again they said there's still another amount outstanding. Why such incompetence as this has negatively affected me.

I needed a vehicle and I was approved to purchase a vehicle on finance and everything went through, the car was licensed, the insurance on the car was registered and I started paying, then the dealership states that African Bank are still listing me on ITC (even though my account is up-to-date and there is no arrears) so they can't release the car.

I have went into the branch, spoken to managers, called countless times to their call centre and all I want to know is when will my name be cleared on ITC so I can get the dealership to approve the finance deal. African Bank cannot give me an answer and after logging numerous complaints they still cannot tell me when my name will be cleared off ITC.

This is preposterous as African Bank states ITC updates are apparently done monthly but they cant say when. I need a specific date to inform the dealership so they can release my damn car!!!