African bank incompetence

<p>Good day,</p> <p> </p> <p>I have had a terrible experience with African bank and Transunion. I used to have an account with Furniture City and have been paying it through African bank. 2 weeks ago I enquired at African bank on the settlement amount and they gave it to me. I paid it up and a week or two later got a paid up later. To my shock today when I enquirted on my Transunion credit report I found the Furniture city account had still not been closed and indicated an outstanding bal equal to the settlement amount I paid to African bank. A new record stating that I have closed an African bank account had been added. I called Transunion and found a very unhelpful contact agent. She rudely told me there is nothing wrong with the creation of a new account instead of closing the Furn city. I tried in vain to explain to her that there was a mistake AB was trying to close the Furn City and they instead created a new record and closed it. She eventually told me to go to Furn City they are the only ones who can close that account and not AB. I went to Furn City and they told me it is a new business the previous Furn city books were bought by African bank and they should be able to close my account. I called AF and the lady who deals with ITC issues said they will take it to special investigations, for what I do not know. I am so frustrated with this incompetence. All along African bank was updating the Furniture city account as I paid every month. All of a sudden they do not know what to updat??????.</p>