African Bank - Incompetant Bank and Staff

On 10 March 2022 i made an online application for a loan. The process was smooth until it came to submit the documents. As per the sms received i sent all the relevant documents to the email address specified that same evening. I also tried uploading the documents but their website is just as useless as their staff. I started querying from 14 March 2022 and have been calling everyday for a week to find out what's going on, each time it is being escalated. Eventually on 17 march 2022 i got an sms to say complete application based on indicative offer which was done on the same day. 22 March 2022 i get an sms to say application declined due to missing supporting documents. After 2 weeks of escalating and arguing for nothing and complete incompetence by the bank staff with a don't care attitude.