African bank- I regret investing with this bank

Im writing this with so much pain in my heart. I don’t wish my terrible with experience with African bank to my worst enemy. I logged onto the african bank website to make a transfer out to another bank but there was not response but somehow the website easily allowed me to move the money to my internal account like the pockets but not allowing me to move money out. Called over 3 consultants while I waited in the mall for over 2 hours with no one to assist me with my Queri, having one of the consultants blaming my network. I left the mall so devastated because could only access R2000 through money send after waiting on a long que at checker twice for over 45 minutes because African bank did not send me the pin of which I had call african bank again buying airtime for the 4 time in short space of 2 hours. Today I called again after seeing that I could log on to my profile to only learn that my online profile was deleted by the bank with no one informing about this developments. I was requested to register again only to learn I need to go to branch of which I can’t. The bank doesn’t want to give me my money and the consultant Thulile so offering no solution or sympathy. She kept saying I need to go to the branch I told I would have to go through a long process to get permission to go the branch since I knock at night. I regret ever investing with the bank that punishes one for a problem they caused. I’m stranded and don’t know what to do and yet I have money that the bank doesn’t me to access.