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Tyron S

1 reviews | Active since Feb 2019

19 Feb 2019, 15:22

African Bank i paid you what more must i do.

I settled my account with African Bank in December 2018.

I have been trying in vain to get them to update the credit bureaus that the account is paid and closed. You even sent me a paid up letter.

What on earth must i do. I just don't understand how difficult it must be to send one email just one email to all the bureaus. I mean it cannot be rocket science.

I do not know what else to do.

0
Replies (3)
African Bank
African Bank's reply20 Feb 2019, 13:31
Official
 
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this. 

We hope to talk to you soon. 

Your African Bank Support Specialist team 
TS
Tyron S's update20 Feb 2019, 13:38
Reviewer Update
I sent you the account number and my ID number. Do your job. Don't call me. I paid you so I don't see why we need to speak. Now I must use my airtime to call you and tell you something I have told you time and time again.
African Bank
African Bank's reply22 Feb 2019, 17:04
Official
 
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 

Your African Bank Support Specialist team 
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