Hellopeter
Share Your Experience
AVDW
Andre Van Der Walt

1 reviews | Active since Apr 2018

10 May 2018, 08:05

African Bank horrific customer service - Tokozane

I just have a call from African Bank demanding payment immediately. I was retrenched on 12 Feb 2018. So when I ask her where she would like me to get the money to pay them, she says she don't know, but she wants money. So my only option Joe is either going to court or the Ombudsman to deal with this matter. And the amounts she is insisting on is double the amount I owe them? Is this what the intellect of your bank employees? Oh and she can not work via email so there is no paper trail, but can only work via phone, so that I don't have proof of any agreement and they can debit my account with as much as they want to. I have another phone which I record all calls on as she was on speaker phone. The only way to outplay satin is to use it's own tools. Good If someone who can actually deal with the publick call me, we might resolve this matter.

0
Replies (4)
AVDW
Andre Van Der Walt's update10 May 2018, 09:23
Reviewer Update
And so I sent the complaint to the Ombudsman and Tokozane calls me when I sent her anvemaik that the complaint has been sent. Then she calls me again to ask how she can assist me regarding the email I sent? So I responded that I've requested email communication for a trail to refer to at a later stage.... This is what you present to the public? I am speachless
African Bank
African Bank's reply10 May 2018, 10:17
Official

Hi Andre,

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

AVDW
Andre Van Der Walt's update10 May 2018, 11:01
Reviewer Update
Is that your standard response? I will speak to you with Pleasure, but will not deal with Tokozane due to obvious reasons.
AVDW
Andre Van Der Walt's update21 May 2018, 09:12
Reviewer Update
And now, I am called by African Bank directly, starting from 7:15 am and the last call is usually around 7:00 pm, demanding, DEMANDING, DEMANDING. Please, I would like to warm all others that what they respond to on here, and follows thereafter is in complete contradiction. They will harass you all day up till night time non stop. And the "recorded calls" does not exist so please ensure you revord their calls yourself. They also do NOT update their system. The letter is received one day and the calls for the constant demands from the workers of mammon, does not correlate because of their ability to not update their "system". You make payment arrangements today, and tomorrow the payment demanded is double. And please be nor fooled by their complaints division that wants ratings for their service, but do not communicate the arrangements.