AFRICAN BANK HATFIELD... STAY AWAY FROM THAT BANK.

Went into the bank at the HATFIELD branch yesterday.. only the manager in the bank busy with a client.. i sat down and she helped me promptly. I asked her to assist me with a transfer of money to another bank as I had to pay money into Standard Bank for a visa. No, she cant help me, i have to do it online with my banking app.... Went on the app , offline.. I decided to withdraw money outside and make the deposit inside standard bank to save time. I couldnt find a teller. I decided to withdraw at an ABSA atm.. got he news "daily limit exceeded".. now I cant withdraw money or even change the limit on my banking app because this piece of sh*t app is offline.

I was running out of time, as I came from Limpopo to an embassy in Pretoria which closes at 12:00... I went back to the AFRICAN BANK branch... so , now, there isnt one teller , or the manager in the bank....the entire bank is empty ...no one to assist me..the security guard came running in to tell me the lady of the bank is just at a shop close by, buying food and she will be back shortly...

Now I am all alone in the bank...calling ...HELLO ? Anybody here.??.. I sat down, frustrated as i am now at risk of now missing my flight the next day because of this bank and its issues...

After waiting in this empty bank, I stood up and left... As I got outside, here comes the lady with her food..... I asked her, who and where is the manager of this bank?? and how do they operate like this?? It is me she answered.....I am the manager...

Long story short, she helped me to make the online payment eventually after taking very long...seems she didnt know exactly how the app also worked...

But after all that...I missed the embassy...had to book myself into a hotel for the night and missed my flight....and had to go back to the embassy again today....

The management of AFRICAN BANK should be ashamed,,,your branch in HATFIELD is being run like a fly by night operation... I regret in joining this branch... It messed up my entire flight plan and I had to incure extra costs just because of the incompetence of the people you employ....