African Bank has Disappointed 😔 Me

I would not want to relive the devastating ordeal l endured at African Bank today; it left me stunned & puzzled , I was flabbergasted and dismayed when stepping out of that Bank this afternoon.

Today, the 3rd April 2023. I visited Fourways Mall, was assisted by a gentleman named Brilliant, who was friendly and courteous throughout.

Reason for visiting the Bank, was to transfer an amount from my Investment account to my Savings Account. After Brilliant completed the transferral, I requested proof thereof, Brilliant’s response; “Unfortunately African Bank could not provide me with any proof ” & I would only see proof thereof in my Savings account the following day!

I Freaked!!! My head flashed with the following Words: GET ALL MONEY OUT OF AFRICAN BANK IMMEDIATELY- WHY AS A VALUED CUSTOMER SHOULD I ACCEPT THIS RESPONSE. A SERVICE DEFINITELY NOT DESERVED BY ANY CUSTOMER!!

I then asked Brilliant to contact the Banks Investment Department; Goodness Gracious, what an unbearable long wait for Him, Me and the Other Customers who were waiting to be assisted inside the Bank! The phone rang unanswered continuously, to no avail! It took forever for someone to answer. Eventually after dialing approximately four times, a guy named Khanyisani answered.

I queried from Khanyisani why NOTHING was reflecting in my Account, NOTHNG, not even an SMS; His response: It takes 24hrs! There was Nothing He Could Do.. But, Same script, different cast, Say Sorry 😐

Seriously, Never have I stepped out of ANY BANK, without proof of where My Money IS!!

More So, is African Bank not thinking for a Split Second , about the many ***** Cases?

Customers HAVE A RIGHT TO SEE WHERE & WHAT IS HAPPENING TO THEIR MONEY!!!

African Bank, Has left this Customer Sorely Unimpressed due to their Slack, Bad Service...