MT
Matsie T

1 reviews | Active since Apr 2017

26 Apr 2017, 11:13

African Bank harrasment

<p>In February this year I purchased a new MTN prepaid sim card, after a couple of days using the my new number I get a message from African Bank that I am owing a load. I panic because I have been a victim of ***** multiple times. Then I call African Bank they confirm that the account is not mine and they suspect the number was recycled. I then asked them to remove it as it is not my number. Beginning of March I get a statement, I can the bank again to ask why they have not removed my number, they log another request. Beginning of April I get another statement and I call the bank again with not help. I have been receiving communication regardind this account that I do not own and still no help from the Bank. For a Bank I don't understand why they are not updating their records promptly.</p>

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Replies (1)
African Bank
African Bank's reply26 Apr 2017, 15:31
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team