AFRICAN BANK HARASSMENT

I’m writing this on behalf of my mother who has a loan with African bank.

They insist on increasing client’s instalment even if you do not have the capacity to. They will call and harass you every single day even though you have explained you are only able to pay the agreed amount. Their statements are inconsistent and you find consultants that are really rude.

Which part of I am only able to pay what we agreed on don’t African bank understand. Where do I get the additional amount to add to the current one.

Got a call from one of the consultants today and was redirected to Itumeleng “supervisor they said” who I have explained my story to. To my surprise I’ve just received an email to say “ African Bank has attempted to contact you as we notice that we have not received payment in terms of your contractual obligations. This may result in an increase in your arrears and can negatively impact your credit score”

How unprofessional, so me saying I don’t have extra cash means African bank should harass me everyday as if I’m not paying my monthly instalments. I have even requested a statement from the beginning of my loan to day and show’s consistency.

STOP HARASSING PEOPLE PLEASE