African bank hands over a PAID UP account!!!

Item: African Bank
Rating: 1
Author: Lauren S

I requested a settlement discount from african on the 26th of August 2025 (BEFORE my account was sold) I paid the exact amount on the 27th of August 2025 (BEFORE the account was sold).

On the 5th of September 2025 I recieved the paid up letter however on the 1st of September 2025 my account was sold to Capital Data.

Capital data is now requesting me to pay the amount which was my settlement discount amount.

Ive been calling back and forth with the final respond from Capital data that they cannot take instructions from me to close the account. The instruction has to come from African Bank.

Captal data (MBD) is giving a bad remark on my credit report as missed payments and no payment yet this account has been settled and closed BEFORE it was sold. With no help from african bank for past 4 months

Helpful (0)

Replies (4)

African Bank's replyOfficial

20 Apr 2026, 11:41

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply20 Apr 2026, 11:41

Official

Lauren S's updateReviewer Update

20 Apr 2026, 11:46

Thats the exact same number whereby I reached 3 different consultants all asking me to send my settlement letter, pop and paid up letters to.. youll should have this on the system. Yet I still sent it and guess what NO FEED BACK
How is it that you can't get hold of me my phone is literally on my desk with no missed call nor message

Lauren S's update20 Apr 2026, 11:46

Reviewer Update

African Bank's replyOfficial

20 Apr 2026, 12:00

We've responded to your earlier query. Kindly confirm you've received it.

African Bank's reply20 Apr 2026, 12:00

Official

We've responded to your earlier query. Kindly confirm you've received it.

African Bank's replyOfficial

20 Apr 2026, 12:25

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply20 Apr 2026, 12:25

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***