UU
User U

1 reviews | Active since May 2016

08 Mar 2018, 13:50

African Bank Frustrating and Unhelpful.

African Bank is not a helpful credit provider.

I have submitted payslips, bank statements, printed and stamped payslips and proof that I am a permanent employee multiple times etc.

They have wasted my time to email multiple times because of a payslip that must be signed and stamped. My employer, a government department has stamped the payslip but they still will not help me.

Why must it be signed if it has a stamp with a date? I app**** for this loan Friday and have made multiple submission of the same documents over and over. The only thing is the payslip. You have my November payslips, my permanent appointment letter for February as I was contract before, my most recent bank statements where you can see my salary is being deposited. What is the problem? Do you not like to help?

I have also provided the work phone number so you can confirm my details and still you do not wish to make the effort to help me.

Why do you not want to help clients? You keep demanding paper work but do not make the effort to help.

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Replies (1)
African Bank
African Bank's reply08 Mar 2018, 15:36
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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