TM
Tsebo M

1 reviews | Active since Jul 2013

22 Sept 2016, 10:43

African Bank Fictional lies and Deceit

<p>I have a credit card with african Bank that Im currently paying, i have made payments of R15k and they say that I owe them money on my credit card and I cant make use of the card any longer on any available credit?</p> <p> </p> <p>I dont understand why im paying and cant make use of the credit card or recieve a new card in the meantime, they also keep sending me outdated credit card statements, Two days ago I spoke to a consultant that assured me I will receive an updated account bill and received on from April last Year!!!!!!!</p> <p> </p> <p>please help as i get rude consultants over the phone who dont care and just dont know ow to keep track of anything, i have threatened them with legal action and my lawyer suggested that I try all avenues of complaints, i have contacted thier compliants department and they made of the same cloth so this will be my last resort, help me hello Peter please. African bank needs to send me my updated account send me a new card and i need access to my credit card account.</p>

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Replies (1)
African Bank
African Bank's reply22 Sept 2016, 11:13
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***