nO
natasha O'Riley
1 reviews | Active since Feb 2013
02 Dec 2023, 11:16
African bank.... Errors
What is the problem with african banks system. My husband has been trying for 3 days to get his loan at the branch. It keeps on giving error messages... He got the amount he qualify for. Then yesterday someone from the bank phoned and said he must upload documents via whatsapp. WhatsApp doesn't give the option to upload and neither does the app. Yesterday the lady said he must come back today. She logged it with IT. today she phoned it and they said it must be logged again and can take 72 hours??????
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Replies (9)nO
natasha O'Riley's updateReviewer Update
04 Dec 2023, 14:56You are not teading the messages are you. We have been to the branch multiple times.. Sit there for hours just to hear THE SYSTEM IS GIVING ME AN ERROR... 3 people phoned today and just said we must go to the branch?????.
nO
natasha O'Riley's update04 Dec 2023, 14:56
Reviewer Update
You are not teading the messages are you. We have been to the branch multiple times.. Sit there for hours just to hear THE SYSTEM IS GIVING ME AN ERROR... 3 people phoned today and just said we must go to the branch?????.
African Bank's replyOfficial
04 Dec 2023, 15:47Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply04 Dec 2023, 15:47
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
nO
natasha O'Riley's updateReviewer Update
07 Dec 2023, 11:13It has now been a week and still not fixed.
System still said error on Tuesday. So in total the error has been logged 5 times. And each time logged its another 72 hours.
System still said error on Tuesday. So in total the error has been logged 5 times. And each time logged its another 72 hours.
nO
natasha O'Riley's update07 Dec 2023, 11:13
Reviewer Update
It has now been a week and still not fixed.
System still said error on Tuesday. So in total the error has been logged 5 times. And each time logged its another 72 hours.
System still said error on Tuesday. So in total the error has been logged 5 times. And each time logged its another 72 hours.
African Bank's replyOfficial
07 Dec 2023, 13:01Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply07 Dec 2023, 13:01
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
nO
natasha O'Riley's updateReviewer Update
07 Dec 2023, 15:33Everytime you say you can get hold. But NO calks came thru????
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natasha O'Riley's update07 Dec 2023, 15:33
Reviewer Update
Everytime you say you can get hold. But NO calks came thru????
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African Bank's replyOfficial
07 Dec 2023, 17:02Thanks for speaking up and calling us out. I have contacted you and transfer you to sales for further assistance.
Thanks for speaking up and calling us out.
Thanks for speaking up and calling us out.
African Bank's reply07 Dec 2023, 17:02
Official
Thanks for speaking up and calling us out. I have contacted you and transfer you to sales for further assistance.
Thanks for speaking up and calling us out.
Thanks for speaking up and calling us out.
nO
natasha O'Riley's updateReviewer Update
07 Dec 2023, 17:39The person who phoned cant log in to the profile. So the next person whos going to phone must then get the whole issue explained from last week. THIS IS GOING NOWHERE SERIOUSLY... Still waiting on the call back
nO
natasha O'Riley's update07 Dec 2023, 17:39
Reviewer Update
The person who phoned cant log in to the profile. So the next person whos going to phone must then get the whole issue explained from last week. THIS IS GOING NOWHERE SERIOUSLY... Still waiting on the call back
nO
natasha O'Riley's updateReviewer Update
08 Dec 2023, 11:46Still nothing sorted.
the next person whos going to phone must then get the whole issue explained from last week. THIS IS GOING NOWHERE SERIOUSLY... Still waiting on the call back
the next person whos going to phone must then get the whole issue explained from last week. THIS IS GOING NOWHERE SERIOUSLY... Still waiting on the call back
nO
natasha O'Riley's update08 Dec 2023, 11:46
Reviewer Update
Still nothing sorted.
the next person whos going to phone must then get the whole issue explained from last week. THIS IS GOING NOWHERE SERIOUSLY... Still waiting on the call back
the next person whos going to phone must then get the whole issue explained from last week. THIS IS GOING NOWHERE SERIOUSLY... Still waiting on the call back
African Bank's replyOfficial
08 Dec 2023, 11:53Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply08 Dec 2023, 11:53
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***