African Bank Employees accomplices to *****

African Bank employees are working with ********s to **** its clients, my wife recently app**** for a credit card increase which was approved. She was then sent a debit order mandate which she accepted, but surprisingly African Bank kept telling her that she has not accepted it as it was not showing on their side. There was a problem with accepting this mandate because the African Bank kept telling her that it shows as not accepted on their side. when it was finally sorted out the money was loaded on her credit card and 2 minutes after she received a call from this number *** , the lady who called told her that the money has been loaded on her credit card but since she had problems with accepting the debit order mandate African Bank will not be able to debit from her account and she needs to log on her African bank App so they can go through it together. The ****mer even played the African bank authentication recordings which asked my wife to enter her PIN in order to proceed, but she suspected that it might be a **** and she immediately asked why the lady was calling with a 078 number and not a landline, she responded by saying that some calls come out as a 011, and some as 078. She further mentioned that my wife will not be able to use her money if a debit order mandate is not sorted out. I quickly checked the number on truecaller and noticed that it was saved as a ****mer, and we hung up the call. Clearly this information was given out to the ****mer by the person who was processing my wife's credit card application because the ****mer knew that 1. my wife struggled with the mandate, 2. she knew that my wife had called the African bank many times enquiring about her application, 3. she knew that the money was loaded on the card before we even realized it. This clearly confirms that African Bank employees are accomplices to many ***** cases that its clients are experiencing.