LT
Leonard T

1 reviews | Active since Oct 2019

15 Oct 2019, 18:29

African bank employee called me ******

Good day

On the 15th of October 2019 I received an sms stating that my myworld account has been blocked ,so i called african bank call center to try and find out what’s going on,after making numerous fruitless phone calls I eventually got through to a guy by the name of ERasmus .

Erasmus told me that my account was blocked due to the R304 000 that was deposited into my bank account ,i need to explain where the money was coming ,of which I explained it to him ..i even told him I’ll provide documents to show when the money was coming ..Hes tone suddenly changed ..he started being very impatient with me ,I had to defend myself by fighting back ..He then called me a ****** .

Few hours later I received a phone call from a guy called Marema ,He was just as rude very unprofessional ,he requested a couple of documents which i sent to him on the spot he still refused to unblock my account due to the fact that I’m young and black so there’s no way i can have R300 000 in my account .The issue here is racial profiling and undermining a black child ..I understand the financial intelligence act but i believe it is used to abuse young hard working black people ,I’ll be seeking legal advice on this matter ..and i will also take this matter to the media as this will expose the kind of people you are ..

Regards Leonard Thobejane

Sent from my iPhone

0
Replies (1)
African Bank
African Bank's reply16 Oct 2019, 08:51
Official
Good day
 
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible. 

Your African Bank Support team 
***