AFRICAN BANK

I open an account early last year and after that I lost my bag that had my card and my cellphone that I registered the account with. Not even a week has passed I got a letter from SAFPS saying my Identity number is on a list of people who has committed *****. I then went to African Bank to ask to change my old number into a new one they said I must go home and call SAFPS when I call SAFPS they say I must call African Bank, it is just a run around cycle that is frustrating. I then got a call from some guy from African Bank telling me that my listing is gonna stay for 10 years. I mean how? Isn't African Bank was supposed to be the one to protect my details? Even though I lost my cellphone number they should have emailed me or something to ask if i was responsible for the ********** activity on my account. Now even my Tyme Bank account is on hold cause of this matter. Tyme Bank said I should call SAFPS for clerance. How do I ask for clearance if African Bank itself tells me that theres nothing they can do? huh!? I even went to the police station to file a case they told I cant file a case if it is lost items, how will they investigate that with no lead. So i wrote an affidavit and sent it to African Bank telling them that i have no hand in the ***** that happened on my account. So how does one stay for 10 ten years with such listing. I am still a student for gods sake. All my cards are on hold. It is really frustrating I dont want to lie