African Bank dont ever bank with them worst mistake everinconsiderate, unsympathetic - 10 rating

Never ever bank with African Bank.. useless inconsiderate. If I could give rating in minus that would be African Bank. I took out a loan years ago due to unforseen circumstances it fell into arrears. I have been making monthly payments and of late increased payment amount. I receive harassment phone calls every month just after they received my payment. They recently called and threatened me with an automated payment increase if I don't increase my monthly payment, never minded that for the past few months I have already increased payments. Do you want my family to go hungry or stay on the street and my kids not to go to school all because you want payment. Is this fair according to CPA? Furthermore I will be logging a complaint with NCR and ombudsman my rights are being violated. There is no direct details to request assistance with full and Final settlement, what bank doesn't have departmental contact details, I must go through an inconsiderate call centre idiot that has no feeling of sympathy or empathy for lives of people out there. Teach your people emotional intelligence don't teach them to treat others as if we have no worth.