African bank doing what they want in my account

Busy in meetings I want my refund

Arrangement was R273 you deducted 634 why? Second one arrangement has been processed I Need my money

I am tired of African bank I want all debit orders to be cancelled you cannot do anything you want in my account and tell me you cannot reverse because of my cellphone number, spoke to Gladys , Dumisani failed to cancel your agents are so rude they speak when the customer speak , cancel every debit order I will pay via ozow , Dumisani even refused me the right to speak to a supervisor since he cannot resolve, do you teach your agents how to be customer centric? Like to wait for a customer not talk while customer talk , what sort of customer service is this? You say something they argue harbo been in customer care for 18yrs this is absolutely poor service.