African Bank doesn't know what's going on.

Your credit life policy linked to your African Bank agreement *** lapsed due to non-payment. *** Auth FSP Reg NCRCP5<br> <br> AB is now really making me angry in ways I never experienced before. Last month I received a sms telling me that my credit life policy linked to my loan agreement is in arrears and it will be cancelled if not brought up to date.<br> My payments are up to date and that policy is part of my monthly payment AB deducts from my bank account. I called them as soon as I read the sms. The call centre tells me \don't worry you are up to date. They must have used the wrong cell nr to sent the sms."<br> Today I received this sms telling me my policy was cancelled. If this is the case I want a refund on every cent I paid so far on this policy.<br> So now I demand a letter telling me that my policy is still active OR I want a refund on all the monies paid on that policy that is now useless to me if it was cancelled. I am NOT going to pay/loose money for something that wasn't kept up to date on the bank's side.<br> I am anxiously awaiting a reply from African Bank.<br> <br> Kind regards<br> <br> Maria Ellis<br> Account ***<br> """