African bank does not want to increase my premium

<p> </p> <p>For many years I have been a loyal customer of African Bank. Like all people in SA difficult times does happen. About a year ago I went to the local branch to decrease my monthly premiums and to make the payment term longer. The assistant at the branch arranged everything for me. Still I paid my monthly decrease premium every month like arranged. Months later I was informed that my account is in arrears. I immediately went to the branch that assisted me to find out what is happening. At the branch I was informed that only my premiums was decreased and nothing was done to the term. Why wasn’t I informed that day at the branch when the arrangement was made. The lady that assisted me that day told me everything is finalised as requested. Even the manager at the branch confirmed that there is nothing they can do about it. I wrote several emails to their head office about this situation. I even complaint to the ONBUDSMAN, but to this day......no feedback or any assistance. My account now only more and more in arrears with more interest being added every day. After I tried to make arrangements with African Bank and keep my "good name" but no GOOD NAME anymore. Today 09/09/2016 I went to the local branch in George to make arrangements to INCREASE the monthly premium. Once again I was told that the system does not allow that. African Bank does not want me to pay more on my account????????? Again, nothing they can do to assist me.. When you walk into African Bank to make a loan, you get all the assistance needed. But when you try and make arrangements or to increase your premium, NO ASSISTANCE. How is anyone suppose to make arrangement if you do not get assistance. And even when you do get assistance, only half of the arrangements is done. Leaving you worse off on the end of the day.</p>