African bank does not respect their agreements

On 17 August 2026 i spoke to Aubrey from the reciveries team. We made a payment arrangement that i can pay R300 on my loan instead of the full R1436.65 amount on the 25th of August. He explained that even if the full amount R1435.65+R300 gets debited on 25 August i can log a refund request and it will be refunded. THIS WAS ON A RECORDED LINE (go listen to the call). Indeed the full amount went off and the additional R300 and Yesterday i spoke to Masego from the African bank social media team who logged the refund request. Today i get an notification that the request was declined cause "there was no arrangement". Its literally on YOUR recorded line. The call is there...yet even though it was a binding agreement you choose to go back on your word. No problem. I tried to still make a portion of the payments while my financial situation was not good.

Please take this as notification that I will officially close the account you debit from because of this. Whoever it is in your team who made that decision to decline my refund, well congratulations you will not get any more money from me. You will likely get money at the end of this month (September) only cause that debicheck will make sure it goes off, but that's it...believe me on that. Thank you