African Bank does not care about it's business

African Bank does not have its customers and its business interests at heart. After struggling to pay my acccount because of financial issues I had, I finally managed to accumulate some money which I was to use on my African Bank Credit Card and Loan. The bank offered me 35% discount and I thought i'd finally make the payment. Unfortunately, due to unforeseen circumstances (tax calculations not accurate), I managed to get R15K which I'm still interested to pay towards my credit card as full and final settlement. My settlement was quoted at approximately R17700.

This morning I contacted the bank offering to fully settle the credit card with R15 K and settle the loan at the end of March. The lady I spoke to told me that it cannot be done and that means i'll have to continue paying monthly instalments. This despite explaining my financial situation. So, basically African BAnk will not take R15K to settle the account but would rather I pay R100 a month or not at all.

To me it does not make business sense as any business is willing to recover most of the amount instead of receiving R100 monthly. I really feel that as a customer, African Bank does not care about me and also does not care about its business.