African Bank document division not cooperative

I am writing this review not to cause anyine problems but to complain about the lack of urgency some of the members handle our queries. I did an applicatuon on 31 July. My account has been in review status since 1 August. They added nites onnthe system, did nit call me or sms or email me tonsay they needed more info. I found this out when i called in that monday. I mailed *** my docs. On monday afternoin. Was told to wait 4 hours. Tuesday still nothing. I resend them using my id number as the first time subject. Nothing late afternoon. I get home tuesday njght. I upload onnthe web as an alternative. Wedensday, still nothing rec3ived from anyone. I habe been calling everyday to find out. This morning I requested kgomotso from customer care to transfer me to a team leader and she put me on hold. Lucy in sales told me to send it to ABDocs email. I did so twice just to be sure. I requested if I can send to anyones email to let them confirm they got my email. No one is willing 5o assist in the regards according to Lucy. I should now send me my documents again. This level of service is below the standard I knkw African bank for. I have been a client for many years and this was never thr case. Can someone please call me on my cell to inform me what is hapoening. I cant seem tonspeak to anyone. Regardless if how they see my situation is, at least get backnto me.