1 reviews | Active since Apr 2011
African Bank do not care, double Debited in one month and requested reversal. No response on emails sent including the retrenchment notification no response, I one month th 6285 debited and since last year when retrenched no response. So
Was rebntrenced 2020 July just after companies opened in level 4 lock down. Still stressed thinking about debts, emailed the letter retrenchment to all my creditors including African Bank. After some time received the call acknowledging receipt but that was the end of it.
While am busy stressing how am I gonna get out calls from African Bank did not top and kept on explaining the same thing... Hello have been retrenched and am still waiting African Bank. Remember the high interest and other charges I pay it has insurance incase I do not have income.
I got tired of follow up and the calls and arrangement of 1000 made..... Remember I come dololo however African Bank does not care. With the million explains that you give a consultant it still does not mean anything you owe. I have been with African Bank, had loans settled and in a way was. Or am still their customer as I owe.
What really made me angry. Money was deposited in my account and thez African Bank debited 5285 in January 2021,fine lady Patricia called and same explanation how can you debit 5285 while so many times I explained and the arrangement is 1000.and till today African Bank never cared with the million emails sent. Again end January African Bank debited 1000 which lady Patricia did not see that you are making arrangement for the same month that I already paid. Upon requesting for reversal of only the 1000 as am short answer was its not possible, resend the letter of retrenchment to al the emails then they will take iit from there
Tull today no response, have done more than 10 follow ups. All am requesting reverse the othe r amount double debited so that I can have food and rwnt and school fees
This morning sent another follow up as am stressed. At 2 am as I cant sleep. Need the money double debit. Still no response. Settled credit card. Am still doing follow up of settlement letter. Companies we trust that they will be there in times of need
Just to follow up on thismatter that is not solved till today and have not received a satisfactory response. Trying to get hold of me is not true... Refer review wrote here for Patricia Molefe working for African Bank back office...who has done her best to follow up.
Yes African did attend to it when a review was written and was so excited when I received an sms confirming that insurance has been BEEN APPROVED.SMS STILL MARKED AS UNREAD. Even wrote a review of service for the lady Patricia Molefe who helped. But I believe she can do so much
Sent an email last week to African Bank again, till today no response. DID FOLLOW UP NOTHING. CHECKED MY BALANCE STILL THE SAME WITH BIG ARREARS.... Fooling myself to do that as I went to African Bank and was told insurance has been cancelled.
Last week went to African Bank at Golden walk to follow up what is the next step of that sms received from insurance claims... APPROVED
MY FOLLOW UP WITH AFRICAN BANK
How is African Bank insurance is gonna pay since the claim was logged last year July for retrenchment in August and the was no assistance till March. Since I received an sms what is the next step... To my suprised the lady told me insurance has been cancelled. I was shocked, suprised did understand. The lady advised me to call the number however to call call center and start afresh saying your story, that is so frustrating. Frustrated already... Been going through this since retrenchment 2020 July.
African Bank do I have to do this express my frustration... Why communication is so bad in big recognizable organisation's.
Am really requesting African Bank insurance claims to advise me what is going on.... What is the status.. How much is going be paid as per sms sent by them saying approved. When is it going to be paid.
Its really depressing to have a debt... Everyone knows that.
HOPE HOPE THAT IT WILL BE SOLVED AS MUCH IT'S DRAINING AND DEPRESSING ME
Thanking you in advance
Just to follow up on thismatter that is not solved till today and have not received a satisfactory response. Trying to get hold of me is not true... Refer review wrote here for Patricia Molefe working for African Bank back office...who has done her best to follow up.
Yes African did attend to it when a review was written and was so excited when I received an sms confirming that insurance has been BEEN APPROVED.SMS STILL MARKED AS UNREAD. Even wrote a review of service for the lady Patricia Molefe who helped. But I believe she can do so much
Sent an email last week to African Bank again, till today no response. DID FOLLOW UP NOTHING. CHECKED MY BALANCE STILL THE SAME WITH BIG ARREARS.... Fooling myself to do that as I went to African Bank and was told insurance has been cancelled.
Last week went to African Bank at Golden walk to follow up what is the next step of that sms received from insurance claims... APPROVED
MY FOLLOW UP WITH AFRICAN BANK
How is African Bank insurance is gonna pay since the claim was logged last year July for retrenchment in August and the was no assistance till March. Since I received an sms what is the next step... To my suprised the lady told me insurance has been cancelled. I was shocked, suprised did understand. The lady advised me to call the number however to call call center and start afresh saying your story, that is so frustrating. Frustrated already... Been going through this since retrenchment 2020 July.
African Bank do I have to do this express my frustration... Why communication is so bad in big recognizable organisation's.
Am really requesting African Bank insurance claims to advise me what is going on.... What is the status.. How much is going be paid as per sms sent by them saying approved. When is it going to be paid.
Its really depressing to have a debt... Everyone knows that.
HOPE HOPE THAT IT WILL BE SOLVED AS MUCH IT'S DRAINING AND DEPRESSING ME
Thanking you in advance