1 reviews | Active since Mar 2016
African Bank Dispute / In accurate information sent to the Credit Bureas by African Bank
<p>I have contacted African Bank on Friday 5th May requesting Prescribe letters. The lady did not even listen to a word that I was telling her and advising her that this was Dispute with the Credit Bureas and outcome was received that African Bank acknowledge the debt to be prescribe! This to Transunion only.</p> <p>But to the other Credit Bureas incorrect information with incorrect documentation was forwarded and NO RESPONSE ever since when I raised the question how can they acknowledge with the one Bureau and not the other, sending through incorrect documentation not relating to this Dispute! </p> <p>I find it very unproffesional from a BANK to send incorrect documents through to the credit bureaus. A judgement letter was according to African Bank processed in 2010 for a Personal loan I have app**** for in 2012???? How can this be!</p> <p>I have addressed and requested urgent updates from African Bank, but still waiting for a response.</p>
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
I received your call, and when I answered the phone was drop in my ear?
2nd excuse not getting this problem solved.
And this was only one phone call?
Awaiting your call.
I received your call, and when I answered the phone was drop in my ear?
2nd excuse not getting this problem solved.
And this was only one phone call?
Awaiting your call.
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Dear African Bank,
I received a sms message from African Bank stating that the above will be solved by the 16th May.
Today is the 17th and still NO response/update received from their side.
But furious to have found out that one of the African Bank accounts were listed with the credit bureas?
Is this the "update" African Bank were busy with?
This service is outrages and shocking!
Dear African Bank,
I received a sms message from African Bank stating that the above will be solved by the 16th May.
Today is the 17th and still NO response/update received from their side.
But furious to have found out that one of the African Bank accounts were listed with the credit bureas?
Is this the "update" African Bank were busy with?
This service is outrages and shocking!
18.05.2017
Not sure if African Bank treasure their clients, because no further update received from them until today. Regarding the current complaint. I was promised that this problem will be solved by the latest 16.05.2017?
18.05.2017
Not sure if African Bank treasure their clients, because no further update received from them until today. Regarding the current complaint. I was promised that this problem will be solved by the latest 16.05.2017?
Thanks for giving us a chance to make things right.
We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
Thanks for giving us a chance to make things right.
We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***