AFRICAN BANK DISGUSTING SERVICE!!!!!!!!!!!!!!!!!

I paid my African Bank account on the 29th of January 2023, through the collections company called NRB Risk Solutions. I paid the account in full a per the agreed settlement discount. NRB Risk Solutions told me that it will take 21 days for account to be updated and reflect that I ower zero balance. They have also assured me that they have sent proof of payment to African Bank to update their records.

It's incredibly frustrating that till to date, I am being harrased by debt collectors from African Bank for an outsanding account, 2 weeks ago I went to the branch and they informed that the account still has an outstanding amount of 8K, the lady from the branch connected me to Head Office, and I spoke to someone who assured me that the account will be cleared in 5 days as she can see payment from NRB solution.

THIS DID NOT HAPPENED! I WAS CALLED AGAIN YESTERDAY BY DEBT COLLECTORS!!!!!!!!!!

I'm really angry and frustrated, I feel like I have been ****med by both these companies, my credit score could have improved by now, but i am being held up for something that I settled 3 months ago!

Poor disgusting service!!!