African Bank disappoints, AGAIN!

On Friday 23 May, I bought electricity on my African bank app. This is not the first time it has happened. The money goes out however no token received. Then it takes the bank over 72 hours to provide any sort of response. I’m having to buy electricity while they hold onto my R200+ for a purchase where they can clearly see there was no token. I cannot seem to understand why they choose to allow electricity purchase yet 3’out of 4 times this issues occurs. Maybe I’m also in the wrong for continuing to purchase electricity using this app. Utterly disappointing. Maybe it’s time I change banks. Any suggestions