GM
Goitsemang M
1 reviews | Active since Mar 2018
27 Sept 2023, 16:14
African bank disappointing!
I regret the day I joined this bank honestly.Now they shuttered everything on top of taking my R2300 into the thin air through buying the electricity prepaid.By complaining to the Ombusman,they did the worst:MAKING THINGS UNACCESSIBLE. I cant access my online banking neither via website. Went to the branch in Vosloorus once again and the man there,the consultant had to look at me and say even himself doesn't know how to help me.
But what about my money? Why now did they decide to block my access to my account?
Such an abuse!
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Replies (3)GM
Goitsemang M's updateReviewer Update
27 Sept 2023, 21:51I am really convinced that someone in African bank is busy making my account his or hers. It cant be possible that I be taken back and forth for the issue of electricity worth R2300 to be sorted out. And that on top of that I cant access my account. I was adviced by the consultant in African bank to change my account logins and now totally I cant even access my own account. Its very strange and very frustrating.
GM
Goitsemang M's update27 Sept 2023, 21:51
Reviewer Update
I am really convinced that someone in African bank is busy making my account his or hers. It cant be possible that I be taken back and forth for the issue of electricity worth R2300 to be sorted out. And that on top of that I cant access my account. I was adviced by the consultant in African bank to change my account logins and now totally I cant even access my own account. Its very strange and very frustrating.
African Bank's replyOfficial
28 Sept 2023, 08:41Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Sept 2023, 08:41
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
GM
Goitsemang M's updateReviewer Update
30 Sept 2023, 09:52So everyday I will be complaining for as long as im using African bank? 😰😰😰😰
Now one problem sorted,I am able to access my account.And then I cant make transaction. I made an immediate transaction 1h30min ago still not reflected.
My advice to everyone will remain: the African bank is not okay alone, you need a spare account with a different bank!
Its so sabottaging.
Now one problem sorted,I am able to access my account.And then I cant make transaction. I made an immediate transaction 1h30min ago still not reflected.
My advice to everyone will remain: the African bank is not okay alone, you need a spare account with a different bank!
Its so sabottaging.
GM
Goitsemang M's update30 Sept 2023, 09:52
Reviewer Update
So everyday I will be complaining for as long as im using African bank? 😰😰😰😰
Now one problem sorted,I am able to access my account.And then I cant make transaction. I made an immediate transaction 1h30min ago still not reflected.
My advice to everyone will remain: the African bank is not okay alone, you need a spare account with a different bank!
Its so sabottaging.
Now one problem sorted,I am able to access my account.And then I cant make transaction. I made an immediate transaction 1h30min ago still not reflected.
My advice to everyone will remain: the African bank is not okay alone, you need a spare account with a different bank!
Its so sabottaging.