AFRICAN BANK DEPLORABLE SERVICE

I have Power of Attorney for my father who is 83 years old, an amputee and resides in a Frail Care Facility in East London. I hold a Power of Attorney giving me permission to attend to his business affairs.

Due to difficulties on my phone banking app, I uninstalled and reinstalled the app, which resulted in me being unable to log in! There seem to be regular issues with the phone banking app.

I have contacted African Bank East London CBD and an Uber and nurse took him through there yesterday as they need his thumb print. (I live in KZN and am unable to attend to this in person). After an hour on the phone, the lady who assisted me seemed happy that she had completed the reset and put the phone down on me (rude, in my opinion). I have attempted to phone the branch 4 times subsequently, with no reply. The phone was picked up on my 4th attempt, but all I could hear was chatting and laughing in the background. No assistance was forthcoming on the other end.

PLEASE COULD YOU HAVE SOMEONE WHO CAN HELP CONTACT ME URGENTLY as I need access to pay my father's accounts. The branch issued him with a new card, which they also didn't validate at the ATM!