AFRICAN BANK DELAYS ANY PROCESS BECAUSE THEY COUTN'T CARE!!!!!!!!

On 23dr Dec I app**** for a loan. Sent ID, Bank state mnets, payslips, All for 3 months. I also send a letter from the bank stating that I ma full time employed. Ten they anted a letter of address, which I also provide. Then they want my other bank statements...I only have 3 bank accounts........Now....how many day later it still sows I must upload documents by thesis system is faulty.....WHAT ELSE DO YOU NEED? A DNA SAMPLE?????????????????????????????????????????????????????