African bank Delay tactics to gain interest- Furious client in need of urgent assistance!!

I had a Loan for R12000 and a Credit card for R5000 in 2021 with African Bank, I settled the Loan in full and attempted to settle the Credit, I paid 6000 with interested assuming it will be settled. When I tried using the Credit card again it was blocked, I called the call center and the consultant told me the account was closed, there is the outstanding balance of R250 but they are giving me a discount and closing the account because i was previously in arrears due to Covid. in 2023 i started getting multiple calls telling me i am still owing african bank and i am still in arrears , i ecplainf and told them the calls was recorded my account is closed , i was transferred to department after department to a point the call just cut off. After a week the same thing happens, the following month they asked me to go to the branch , the first time i go to the branch they could not assist as my finger prints did not pick up my account on the system also my no open accounts reflect on my ID number all calls stopped. on the 11/01/2025 I visited Capitec bank, they advised my name is now on debt review which affected my Credit score due to my African bank Credit card in arrears for R223 with interest its now R1123. I go back to African bank, at this point i just want to pay the account and have it closed to fix my credit score but still they could not help me pull out the recording or tell me which account number I should deposit the balance owing .... At that point I am furious my finger prints don't work ... no accounts reflecting on my ID number and i can not make payment until i get a new ID yet they had gave me a Loan and Credit card with no problem now interest is building up and continue to build up while i get a new ID even thou this account was settled and paid in full back in December 2021, not even the branch manager at Chatsworth Centre could assist me thou I was asked to get hold of the call Centre yet that's who asked me to get a settlement letter or recording from the Branch, the call Centre keeps transferring my call to different departments and the calls cut off with no assistance at all , to my acknowledge the call recording can proof it but they refuse to provide the recording if the account was opened it would have reflected on their system and could have got the account details to make the payment and have this account closed ,settled once and for all. Can someone help me to get the recording as that's the reason they tell us all calls are recorder for quality purposes in the beginning of each call to close this credit card that's now negatively impacting my credit score.