AS
ANITA S

1 reviews | Active since Dec 2025

25 Dec 2025, 19:31

African bank deducting loan 3 times in few days in Dec

African Bank is so scared you going to run away with their money that they deducted my loan re payment for Dec 3 times. They mag taped me twice on the 19th of Dec. I was unaware and on 21st when trying trying to make a purchase card declined. What an embarrasment. I went in to branch. Battled whole day to get refund done asap because they took all my money and few days before Christmas. Eventually got my money back that evening. So today on Christmas day when making a purchase card declined again. Checked and found that i was mag taped for same amount for 3rd time . So being Christmas and Boxing day i cant resolve this and once again sitting with no money because of their greedyness and stupidity. I am furious and will not EVER recommend them to anyone. This is absolutely ridiculous. Trying to deduct 3 times for the same loan. Spoiling my time in leave fighting fir my money because of their mistakes.

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Replies (2)
African Bank
African Bank's reply27 Dec 2025, 10:47
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
African Bank
African Bank's reply30 Dec 2025, 09:49
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team