African bank Deceiving value add services is a ****

I app**** for a loan on 30 June and after a long wait was given a final offer and a value added service as they call it. The value add service is deceiving because it's not an addition because it is deducted from the initial offer that we get. And it is nowhere indicated on the page where they offer you this value add ****. I had loaned this money for other purposes and I cant meet those purposes because I was ****med by African Bank. The little money that was left from the initial loan was finally paid on the 6th of July that's when I discovered I was ******. I need the money desparately i logged a complaint i need to wait 48 hours for their errors and then i will wait another 48 hours for the money to be paid in my account. I've already waited so long and I'm continuing to wait. It's your error African Bank and its your ********* statements that has cause me a this. Please fix this mess. Your call centre does not even see how deeply I'm affected by this. The rules and statements are man made fix them. I need that money asap. In 72 hours the medical purposes will probably be dead. Covid kills people in less than 72 hours.