RM
Rodney M
1 reviews | Active since Dec 2023
17 Aug 2026, 12:13
African bank debited too much money
On the 7th of July i agreed to a payment amount of R250. I spoke to a consultant by the name of Polly. Only the 24th of July they debited not only the R250 but an additional amount of R1400. How is this legal when we made an agreement on a recorded line and they sent sms notification. I demand a refund of R1400... I am disappointed that I am experiencing this again.
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Replies (2)
African Bank's replyOfficial
17 Aug 2026, 13:26Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply17 Aug 2026, 13:26
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
18 Aug 2026, 10:01Thanks for giving us a chance to make things right. Your refund request has been processed. We're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply18 Aug 2026, 10:01
Official
Thanks for giving us a chance to make things right. Your refund request has been processed. We're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***