African bank customer feedback for loans

My husband and I app**** for a personal loan through African Bank on the 05/10/2022. According to the person who assisted us told us it would take 24 to 48 hours it is already the 10/10/2022 and still have not received any response on the banking app all it says is your application is being reviewed, upon calling them 48 hours later we were told that they needed to confirm employment even though all necessary documents were provided. I've has a personal loan before and I know it doesn't take this long, what makes matters worse is the banking app never works when you request a call back the phone always switches off never getting answers. African bank needs to work on providing feedback to customers as we are thinking of canceling the loan application. The what's app number doesn't provide any feedback when selecting certain options. When you call the branch they tell you to come in personally so they can track the loan with your fingerprints. Which takes time off from work and all we need is to know whether it has been approved as we were already given a banking card.