African Bank & Customer Care services is *****!!!!!!

There is nothing special about this sham of a nanknand their horrible customer care experience. In order to get a call back one must call, request then be called by an automated service with no audio. It can't hear you and you are baclsically talking to yourself.

By some miracle you get money to make a call, you are placed on hold for eons. Reason for this post is this, I buy electricity via African Bank via their app. I do t get a token sms now I must call them to request a token sms only to wait 5 days without electricity as they make investigations. When I make endless calls (with my airtime as they NEVER CALL YOU BACK TO ASSIST) Im told I must wait. It's winter, it's cold, I have no electricity however I must trust a bank with their own app to deliver a simple sms for 5 days going on 6. So I must do what now? Wait for a miracle phone call to find out when I'm getting my electricity token?